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The right application partner for your Unified Communications.
With new Unified Communications platforms the communications are part of the company working processes and are enabling new collaboration approaches, faster, smarter and easier.
Software applications represent the real benefit of such
collaboration architecture, as they link the technology to the user workspace, maximizing the company resources, productivity and lowering the TCO.
Imagicle is committed to be the reference partner for such applications, enabling the Unified Communications on large, medium and small companies and completing the new IP platforms with easy and feature rich software applications and premium support services.
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Technology partnerships
with the major UC vendors
Imagicle is Cisco Preferred Solution developer, the highest qualification level for technology partners. Nowadays only 28 companies worldwide can be found with this title.
Imagicle is also Microsoft SILVER Independent Software Vendor, historic partner of Avaya, Alcatel Dev Partner and recommended partners of many others vendors.
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Telcen and Stonevoice together
Imagicle was born from the merge of two companies with complementary experiences in the UC and PBX applications markets:
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Telcen, with an experience of over 25 years, was the Italian market leader in the billing and accounting solutions - Blue's Suite - and operating in the Unified Communications market European wise too.
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Stonevoice, Cisco Solution Developer, was a smart and fast young company able to become in only 5 years an important reference in the software applications adding value to the Cisco Unified Communications solutions.
The two companies have been collaborating for more than 2 years with relevant partnership agreements and co-development of new products.
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A reliable organization
Today Imagicle, with more than 30 people, (19 Technical teams, 7 Sales&Marketing), offers a complete suite of state-of-the-art applications as well as best in class support
and professional services, that can help driving UC sales.
Faster, Smarter, Easier!
It is our motto, our commitment. We would like this to represent us, to be our differentiation factor in order to become your reference partner and build new communication models: faster, smarter and easier for you.
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Technology approach
Imagicle applications are fully standard compliant (H323, SIP, T38, MGCP etc.) making further interoperability and developments on several among the most widely used IP systems easier to deliver. Imagicle has also inherited along the time legacy support of many TDM platforms making possible an hybrid scenario that grants an easy migration to our solution to large and distributed enterprises.
Imagicle solutions run on Windows server and are easy VMWARE ready to be installed on virtual servers and are certified against MS Windows Server 32/64 bit operating systems and with Windows 7. Some applications have also a client app available for iPAD with download available on AppStore and for CIUS available on AppHQ.
Moreover Imagicle developed all its software libraries in house and it is therefore in full control of its code without any third party dependency, rights, royalties and this gives great flexibility to the business relationships we can have today and in the future.
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All in 5 languages
Imagicle suite of applications is localized in all major European languages, English, French, Spanish, German and Italian and it’s designed to be easily localized in any other language through a special wizard.
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Go to Market
Today Imagicle is distributed by all UC major distributors worldwide as Comstor, Westcon Group, Techdata, Logicom, assuring proper international coverage.
The solutions are software only and offer an easy 30 days try and buy that makes the sales process easy and demonstrates the solution value we bring to the end user. The e-licensing sales approach scales from very small installations of few users in the SMB market to large enterprises with thousands of phones.
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 A qualified partner network Imagicle partners are selected based on a program with 3 different certification levels.
Partners have access to Imagicle Academy sales and technical onsite and online courses, to keep up to date their tech and sales skills on Imagicle apps.
Imagicle, through its worldwide network of 100 Partners and more than 300 resellers, aims of becoming the reference application partner for enabling the Unified Communications in large, medium and small businesses.
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A unique portfolio of Unified Communications solutions
Imagicle is ready to help his customers through an exclusive software portfolio (application suite) to enable key functionalities on top of UC platforms: from the console for normally sighted, partially sighted and blind operators to an advanced queue management, telephone traffic documentation, directory services, fax server, CTI, up to crossing the boundaries of video communication, connecting your UC system audio and video capabilities to Skype™.
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Stonevoice Application Suite
Empower your Cisco UC platform with the ultimate solutions for Collaboration, Convergence and Control. Fully Compatible with your Cisco Unified Communication Manager, Unified Communication Manager Express, UC500.
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Cross Platform Application Suite
Collaboration, Convergence and Control solutions for your Unified Communications, compatible with each platform even in complex and multivendor networks.
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Enterprise Application Suite
A suite of applications created for Microsoft Lync Server 2010 that expand the potential of your system maximising your return of investment.
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20.000 installations throughout the world
Chevron, QBE bank, Canadian Televison, Nestlé, Unicef, Pfizer, Yamaha motors, are just few examples of customers having chosen Imagicle for the applications on top of their Unified Communications system.
Imagicle applications suit several market needs, like Public sector, Healthcare, Finance, Manufacturing, Retail and others.
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Premium Support services
All imagicle products include our Imagicle Care Basic technical support. A team of specialists always ready to take your calls in 5 different languages (Italian, English, German, French and Spanish), but if you are looking for a more advanced technical support service, with guaranteed and determined reaction time, subscribe and ImagicleCare Gold program.
Imagicle has a support centre based on  Salesforce that allows partner to open support tickets that can be tracked and served including a knowledge centre available to certified partners in their private web site area.
On important projects and customers Imagicle can offer both professional services as well as customization of the solution based on the business opportunity. |
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Imagicle spa
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Headquarters
Via Fondacci, 272
55054 -Massarosa
(LU) Italy
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Operational HQ
Via Fratelli Di Dio, 2
20013 - Magenta
(MI) Italy
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Operational HQ
Via Borin, 48/a
31100 - Treviso
(TV) Italy
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T +39. 0584.943232
F +.39.0584.943325
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